Terms of Service

These terms are an agreement between you and Shiftena, a software product operated by Md Nazmul Islam Sakib as sole proprietor ("Shiftena", "we", "us"), and they govern your use of the Shiftena website and application. By creating an account or using the service you accept these terms. If you are accepting on behalf of a company, you confirm you have authority to bind that company, and "you" means the company.

1. The service

Shiftena is a workforce management platform. Depending on your plan it includes attendance and leave management, payroll profiles and payslips, an employment contract generator, task and project boards, an encrypted credential vault, and optional time tracking with screenshots, recordings and AI-generated summaries. Plan limits such as team seats, storage, vaults and available features are shown on the pricing page and enforced inside the product.

2. Accounts and workspaces

• You must provide accurate registration information and keep your credentials secure. You are responsible for activity under your account.
• The person who registers a workspace becomes its owner and can invite employees, assign roles and manage permissions.
• Employee accounts exist inside a workspace and are administered by that workspace's owner and admins.
• You must be at least 16 years old to use the service.

3. Employer responsibilities

Shiftena includes features that process employee personal data, including optional monitoring features such as time tracking, screenshots and screen recordings. As the employer you are the controller of your workspace's data, and you agree that you will:

• Use monitoring features only where lawful in your jurisdiction, and only after informing your employees and obtaining any legally required consent
• Enter and process employee data in compliance with the employment and privacy laws that apply to you
• Handle data subject requests from your employees for records you control

You agree to indemnify us against claims arising from your unlawful use of monitoring features or your failure to obtain required consents.

4. Plans, billing and trials

• Payments are processed by Paddle as merchant of record. Your purchase is also subject to their checkout terms.
• Paid plans renew automatically, monthly or yearly, until cancelled. You can cancel at any time and keep access until the end of the period you have paid for. Our Refund Policy explains how refunds work.
• The free plan is a 30-day evaluation for up to 5 team members and requires no payment method. When it ends, the workspace pauses and your data is kept until you choose a plan.
• Upgrades take effect immediately. Downgrades take effect at the end of the current billing period. If a downgrade puts you over the smaller plan's limits, features above those limits become read-only until you are within them.
• We may change prices with at least 30 days' notice; changes apply from your next renewal.

5. Your data

You own the data you and your team put into Shiftena. We claim no rights over it beyond what is needed to operate the service, and we handle it as described in our Privacy Policy. You are responsible for the accuracy and legality of the content you store.

6. Acceptable use

You agree not to:

• Break the law or infringe others' rights using the service
• Monitor individuals who are not employees or contractors of your workspace, or use the tracker on devices you have no right to monitor
• Probe, overload or disrupt the service, or attempt to access other workspaces' data
• Resell or white-label the service without our written agreement
• Upload malware or content you have no right to store

7. The vault

Vault entries are encrypted with AES-256-GCM before storage and access requires owner approval. The vault is a convenience for team credential sharing, not a bank-grade custody service; keep independent copies of credentials that would be catastrophic to lose.

8. AI features

AI-generated summaries and insights are produced automatically and can be incomplete or wrong. They are provided to assist review, not to replace it. Do not make employment decisions based solely on AI-generated output.

9. Availability and support

We work to keep the service available and back up data regularly, but the service is provided without a guaranteed uptime level. Planned maintenance and factors outside our control can cause interruptions. Support is available by email at support@shiftena.com.

10. Suspension and termination

You may stop using the service and cancel at any time. We may suspend or terminate accounts that violate these terms, create security risk, or have unpaid fees, giving notice where reasonable. After termination, we retain and then delete workspace data as described in the Privacy Policy; you may request export of your data before deletion.

11. Disclaimers

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose. Shiftena produces records and calculations, such as payroll amounts and generated contracts, from the data you enter; you are responsible for reviewing them for correctness and legal adequacy before relying on them.

12. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or lost profits, revenue or data. Our total liability for all claims arising out of the service is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

13. Changes to these terms

We may update these terms as the product evolves. For material changes, we will notify workspace owners by email or an in-product notice at least 14 days before they take effect. Continuing to use the service after that date means you accept the updated terms.

14. General

These terms are the entire agreement between you and us about the service. If any provision is found unenforceable, the rest remains in effect. These terms are governed by the laws of the jurisdiction in which Shiftena is established, without regard to conflict of law rules, and nothing in them deprives you of mandatory consumer protections of the country where you live.

Contact

Questions about these terms: support@shiftena.com